Frequently Asked Questions

Please reach us at contact@houseofvaelora.com if you cannot find an answer to your question.

When will my order be dispatched?

Orders are dispatched within 1–2 business days after confirmation.

How long will delivery take?

Delivery times vary based on location and courier. Please note that we are not responsible for delays due to transit issues, weather, or strikes.

Can I track my order?

Yes, tracking information will be provided once your order has been shipped.

What are the exchange, cancellation and return policies?

For detailed information, please visit our Returns & Refunds page.