1. Introduction
Welcome to House of Vaelora. By accessing or purchasing from our website, you agree to these Terms & Conditions. Please read them carefully.
2. Orders & Payments
All orders are subject to product availability and confirmation.
Prices are listed in INR and may change without notice.
Payments must be made through secure payment methods provided at checkout.
House of Vaelora may cancel or refuse orders in cases such as payment issues, stock unavailability, or suspected fraud.
3. Shipping & Delivery
Orders are dispatched within 1-2 business days.
Delivery times vary by location and courier.
House of Vaelora is not responsible for courier delays, transit issues, or circumstances beyond our control (weather, strikes, etc.).
4. Product Details
We try to display colours and details accurately, but slight variations may occur due to lighting or screen differences.
Product descriptions are for general information and may be updated as needed.
Since we do not offer custom jewelry, all products are standard catalogue items.
5. Intellectual Property
All content — including images, text, logos, and designs — belongs to House of Vaelora and cannot be copied, reproduced, or used without permission.
6. Limitation of Liability
House of Vaelora is not liable for indirect, incidental, or consequential damages from using our website or products, except where required by Indian law.
7. User Responsibilities
You agree not to misuse the website, violate any laws, or attempt unauthorized access to our systems.
8. Governing Law
These Terms are governed by the laws of India, and disputes will be handled in the courts of Bengaluru.
9. Changes to Terms
We may update these Terms at any time. Continued use of the website indicates acceptance of updated terms.
1. Eligibility for Returns
House of Vaelora accepts returns under the following conditions:
The return request is raised within 7 of delivery.
The item must be unused, unworn, and in original packaging, including all tags, boxes, and accessories.
The product must be in the same condition in which it was received.
Non-returnable items:
Damaged items caused by improper handling or wear and tear.
Items bought during clearance or final sale (optional).
2. Return Process
Contact us at houseofvaelora@gmail.com to request a return.
Provide your order number and reason for return. Product photos may be requested for verification.
Once the return is approved, a pickup will be arranged by House of Vaelora.
The item must be securely packed in its original packaging for pickup.
Return Pickup Charges:
Return shipping charges will be deducted from your refund if the product is not damaged, defective, or incorrect.
If the product received was damaged or incorrect, pickup will be free of charge.
Return shipping charges:
Customer is responsible for return courier charges unless the item arrived damaged or incorrect.
3. Damaged or Incorrect Products
If you receive a damaged, defective, or wrong item:
Contact us within 48 hours of delivery.
Provide unboxing video/photos as proof.
We will arrange a replacement or full refund at no extra cost.
4. Refunds
Once we receive and inspect the returned item:
Refunds are processed to the original payment method within 5–7 business days.
Shipping charges (if any) are non-refundable, unless the error was ours.
Refund may be declined if:
The item is used, damaged, or missing parts.
The product does not pass quality check.
5. Exchanges
At the moment, House of Vaelora does not offer direct exchanges.
Customers may return the product (if eligible) and place a new order.
6. Cancellations
Orders can be cancelled before shipment only.
Once the order is dispatched, it cannot be cancelled and must follow the Return Process.
7. Contact Us
For return or refund assistance, reach us at:
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